Privacy Policy

Privacy Policy

At Creativeeye (“we,” “our,” or “us”), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.creativeeyetech.com] and use our services.

1.INFORMATION WE COLLECT

At Creativeeye, we prioritize transparency regarding the types of information we gather when you interact with our services. This section outlines the specific categories of data we collect and their purposes.

Personal Information

When you register for our services or engage with us in any way, we may collect personal information that can identify you. This data is crucial for providing tailored services and support. The types of personal information we may collect include:

• Name: Helps us personalize communication and identify you in our system.
• Email Address: Used for account creation, notifications, updates, and responding to inquiries.
• Phone Number: Allows us to communicate directly, particularly for customer support or urgent matters.
• Company Name: Identifies the business entity associated with your account, essential for B2B services.
• Job Title: Provides context about your role within your organization, helping us tailor our services and support.
• Billing Information: Includes credit card details, billing addresses, and transaction histories necessary for processing payments securely.
• Payment Data: Information related to your payment transactions, including payment method, transaction amount, and timestamps, which is crucial for maintaining accurate financial records and ensuring secure processing.

Non-Personal Information

In addition to personal data, we collect non-personal information that does not directly identify you. This information helps us understand how our services are used and improve our offerings. Types of non-personal information we may collect include:

• Browser Type and Version: Helps us optimize our website for different browsers and enhance user experience.
• IP Address: Provides insights into geographical location and is essential for security and analytics.
• Time Zone Setting: Assists in delivering relevant content and notifications according to your local time.
• Operating System and Platform: Enables us to ensure compatibility and optimize performance for various devices.
• Pages You Visit and Time Spent: Allows us to analyze user behavior, identify popular features, and enhance site navigation.
• Referral Source and Exit Pages: Helps us understand how users find our site and where they leave, aiding in marketing strategies and website improvements.

Data Collected During Business Partnerships

When you engage in a business partnership with us, we may collect additional information relevant to the partnership. This may include:

• Business Contact Information:Names, emails, and phone numbers of individuals involved in the partnership.
• Business Registration Details:Information about your company’s legal structure, registration number, and relevant licenses.
• Partnership Agreements: Details of contractual agreements and terms that govern the partnership.
• Communication Records:Documentation of correspondence related to the partnership, including emails, meeting notes, and agreements.

This data helps us manage our partnerships effectively and ensures compliance with any legal or regulatory obligations.

Cookies and Tracking Technologies

To enhance your experience, we employ cookies and similar tracking technologies. Cookies are small data files stored on your device that enable us to recognize you and remember your preferences. They play a crucial role in personalizing your interaction with our services. Key points about cookies include:

• Functionality: Cookies allow us to remember your login details, preferences, and settings for future visits, streamlining your experience.
• Analytics:We use cookies to gather insights on user behavior, which helps us improve our website and services.

Types of Cookies:

• Session Cookies:Temporary cookies that expire once you close your browser.
• Persistent Cookies:Remain on your device for a set period or until you delete them, allowing for a more personalized experience over time.
• Managing Cookies:You can control cookie preferences through your browser settings. This allows you to accept, reject, or delete cookies based on your privacy preferences.

By understanding how we collect and use both personal and non-personal information, including data related to payments and business partnerships, you can make informed decisions about your interactions with our services.

Termination of Data

We retain your personal and non-personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

Request for Data Removal

You have the right to request the removal of your personal data at any time. If you wish to have your data deleted or if you believe that we are unlawfully processing your information, please submit a request through our designated channels. We will review your request in accordance with applicable laws and notify you of the outcome. Please note that certain information may be retained if necessary to comply with legal obligations or for legitimate business purposes.

By understanding how we collect and use both personal and non-personal information, including data related to payments and business partnerships, you can make informed decisions about your interactions with our services.

2.HOW WE USE YOUR INFORMATION

At Creativeeye, we are committed to using your information responsibly and transparently. The information we collect serves multiple essential purposes to enhance your experience and ensure the effective operation of our services. Below are the key ways we utilize your information:

To Provide and Maintain Our Services

We use your information to deliver the services you request and to ensure they function smoothly. This includes:

• Account Management:Creating and managing your user account, allowing you to access our services effectively.
• Transaction Processing:Facilitating secure payment processing, including handling billing information and payment data for subscriptions or one-time transactions.
• Service Delivery:Implementing the specific features and functionalities you’ve requested, ensuring that you receive the full benefits of our services.
• Technical Support:Offering customer support by using your information to address any issues or questions you may have regarding our services.

To Communicate with You

Effective communication is vital for a positive user experience. We may use your information for the following communication purposes:

• Updates and Notifications: Sending you important updates regarding your account, changes to our services, and other critical information.
• Newsletters and Marketing Materials: Providing you with newsletters, promotional content, and marketing materials that may be of interest to you. You can opt out of receiving marketing communications at any time.
• Response to Inquiries:Addressing any inquiries, feedback, or requests you submit through our website or other communication channels, ensuring you receive timely and relevant responses.

To Improve Our Services

We continuously strive to enhance our offerings and user experience. Your information plays a crucial role in this process:

• Data Analysis:Analyzing usage patterns and behavior to understand how users interact with our services. This helps us identify areas for improvement and optimize functionality.
• Feature Development: Using insights gained from data analysis to inform the development of new features, functionalities, and services that meet user needs and expectations.
• User Experience Enhancement: Gathering feedback and usage data to refine the user interface and overall experience, making it more intuitive and user-friendly.

To Ensure Compliance

Compliance with legal and regulatory requirements is a cornerstone of our operations. We utilize your information in the following ways to uphold our commitments:

• Legal Obligations:Ensuring that we meet all applicable laws and regulations, including data protection laws, financial regulations, and industry standards
• Terms Enforcement:Utilizing your information to enforce our Terms and Conditions, protecting our rights and ensuring that users adhere to agreed-upon policies.
• Rights Protection:Safeguarding our intellectual property, preventing fraud, and protecting the rights and interests of our company, clients, and users.

By utilizing your information for these purposes, we aim to provide a reliable, secure, and enhanced experience while maintaining transparency and accountability in our data practices.

3.DISCLOSURE OF YOUR INFORMATION

At Creativeeye, we prioritize your privacy and are committed to safeguarding your personal information. We do not sell, rent, or lease your personal information to third parties. However, there are specific circumstances under which we may share your information to ensure the effective delivery of our services and compliance with legal requirements. Below are the key situations in which we may disclose your information:

Service Providers

To enhance our services and provide you with a seamless experience, we may engage third-party companies and individuals to assist us in various operational tasks. These service providers include, but are not limited to:

• Payment Processors:We collaborate with trusted payment processing companies to handle financial transactions securely. These processors may need access to your billing information to complete transactions, but they are contractually obligated to protect your data and use it solely for the purpose of processing payments.
• Data Analysis Firms:We may employ data analytics providers to help us interpret usage data and improve our offerings. These entities may access aggregated or anonymized information but are prohibited from using personal information for their purposes.
• Communication Services:Third-party communication platforms may be used to manage our email correspondence, newsletters, and marketing campaigns. These providers are required to maintain confidentiality and not disclose your personal information.

These service providers are granted access to your personal information strictly to perform tasks on our behalf, and they are required to implement appropriate security measures to protect your data.

Compliance with Laws

We may disclose your personal information in compliance with legal obligations and to protect our rights or the rights of others. This includes:

• Legal Requirements:If we receive a valid legal request, such as a subpoena or court order, we may be required to disclose your information to the relevant authorities. We strive to ensure that any such requests are legitimate and appropriate.
• Public Authorities:In response to inquiries from government agencies or law enforcement, we may share your information to comply with applicable laws, regulations, or to respond to any legitimate concerns regarding public safety or legal compliance.

We will endeavor to notify you of any such disclosures unless prohibited by law.

Business Transfers

In the event of significant corporate changes, such as a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. In such cases:

• Notice Prior to Transfer:We will provide you with prior notice before your personal information is transferred to a third party and becomes subject to a different privacy policy. This notice will outline how your information may be used by the new entity.
• Continued Protection: We will ensure that any third party that acquires your information adheres to privacy standards consistent with this Privacy Policy, and we will take reasonable steps to ensure the confidentiality and security of your personal information during the transition.

By maintaining transparency in our data-sharing practices, we aim to build trust and confidence with our users, ensuring that your personal information is handled responsibly and securely.

4.DATA SECURITY

At Creativeeye, safeguarding your personal information is our top priority. We implement a comprehensive set of security measures designed to protect your data from unauthorized access, use, disclosure, and destruction. Our commitment to data security is reflected in the following practices:

Encryption of Sensitive Data

To ensure the confidentiality of your personal information, we employ robust encryption methods. This process transforms sensitive data into an unreadable format that can only be decrypted by authorized personnel or systems with the appropriate keys. Our encryption protocols are applied to various types of data, including:

• Data in Transit:Information transmitted over the internet, such as during payment processing or data submission, is encrypted using industry-standard protocols (e.g., TLS/SSL) to prevent interception by unauthorized parties.
• Data at Rest:Sensitive information stored on our servers is also encrypted, ensuring that even in the event of a data breach, the information remains protected and unusable without the proper decryption keys.

Implementation of Access Controls and Authentication Protocols

To further enhance security, we utilize stringent access controls and authentication protocols to limit access to personal information. These measures include:

• Role-Based Access Control (RBAC):Access to sensitive data is restricted based on the user’s role within the organization. Only authorized personnel who require access to perform their job functions can view or handle personal information.
• Multi-Factor Authentication (MFA):We require multi-factor authentication for users accessing sensitive information or administrative features. This additional layer of security ensures that even if login credentials are compromised, unauthorized access is significantly more difficult.

Regular Security Assessments and Audits

We conduct regular security assessments and audits to evaluate the effectiveness of our security measures and identify any potential vulnerabilities. This proactive approach includes:

• Vulnerability Scanning:We perform routine scans of our systems and applications to detect weaknesses that could be exploited by malicious actors. Any identified vulnerabilities are addressed promptly.
• Penetration Testing:We engage in simulated cyber attacks to test the resilience of our systems against potential threats. This helps us understand how our security protocols hold up under pressure and where improvements can be made.
• Compliance Audits:We ensure that our security practices comply with relevant regulations and industry standards, reinforcing our commitment to protecting your personal information.

Acknowledgment of Limitations

While we strive to implement and maintain robust security measures, it is important to understand that no method of transmission over the Internet or electronic storage is completely secure. Although we take reasonable precautions to protect your personal information, we cannot guarantee its absolute security. Potential risks include:

• Cyber Attacks: The threat landscape is constantly evolving, and new vulnerabilities can emerge. Despite our best efforts, sophisticated cyber-attacks may occasionally circumvent our security measures.
• User Responsibility:We encourage users to take their own precautions when using our services, such as choosing strong passwords and not sharing their login information.

We are committed to protecting your personal information through a comprehensive security framework; we recognize that no system is infallible. We continually assess and improve our security measures to mitigate risks and enhance the safety of your data.

5.YOUR RIGHTS

At Creativeeye, we respect your rights regarding your personal information and are committed to ensuring you can exercise those rights in accordance with applicable laws. Depending on your location and the governing regulations, you may have the following rights concerning your personal information:

Right to Access

You have the right to request copies of your personal information that we hold. This allows you to verify what data we have collected and how it is being used. Upon your request, we will provide you with:

• A copy of the personal information we process about you.
• Information regarding the purpose of processing, categories of data processed, and any third parties with whom we share your data.

Right to Rectification

If you believe that your personal information is inaccurate or incomplete, you have the right to request its correction. This right allows you to ensure that your data is up-to-date and accurate. We will:

• Promptly review and correct any inaccuracies you identify.
• Make any necessary updates to your personal information in our records.

Right to Erasure

You may request the deletion of your personal information, also known as the "right to be forgotten," subject to certain exceptions. This right is applicable in situations where:

• Your personal information is no longer necessary for the purposes for which it was collected.
• You withdraw your consent upon which the processing is based, and there are no other legal grounds for processing.
• You object to the processing of your personal information, and there are no overriding legitimate grounds for processing.
• We will assess your request and respond accordingly, adhering to any legal obligations we have regarding data retention.

Right to Object

You have the right to object to our processing of your personal information in certain circumstances. This includes instances where:

• We are processing your data for direct marketing purposes.
• We are processing your personal information based on our legitimate interests, and you believe your rights and freedoms outweigh those interests.
• If you choose to exercise this right, we will cease processing your personal information unless we can demonstrate compelling, legitimate grounds for the processing that override your interests, rights, and freedoms.

Right to Data Portability

You may request that we transfer your personal information to another organization or directly to you, where feasible. This right allows you to obtain and reuse your data across different services. It is applicable when:

• We process your personal information based on your consent or for the performance of a contract.
• The processing is carried out by automated means.
• We will provide your personal information in a structured, commonly used, and machine-readable format to facilitate the transfer.

How to Exercise Your Rights

To exercise any of the rights outlined above, please contact us using the contact information provided below. We may require verification of your identity before responding to your request to ensure that we do not disclose personal information to unauthorized individuals.

We will strive to respond to your requests promptly and within the timeframes established by applicable laws. However, please note that certain rights may be subject to limitations or exceptions based on applicable laws, and we will communicate any such limitations to you at the time of your request.

6.THIRD-PARTY LINKS

Our website may contain links to third-party websites that are not operated or maintained by Creativeeye. These links are provided for your convenience and to enhance your experience. However, we do not have control over these external sites and their content, and we cannot be held responsible for their privacy practices or the information they collect.

We encourage you to exercise caution when clicking on these links and to review the privacy policies of any third-party sites you visit. Each third-party site may have its own privacy policy governing the collection, use, and sharing of your personal information. Since we have no influence over these sites, we advise you to familiarize yourself with their practices before providing any personal information.

If you have any questions or concerns about the privacy practices of third-party websites, we recommend reaching out directly to those sites for clarification. Your interactions with third-party websites are governed by their respective terms and policies, and we disclaim any liability related to your use of such sites.

7.CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

8.CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically for any changes.